To make a return or for questions on returns, call us first at: 1.800.527.1909 or email firstname.lastname@example.org
A customer service representative will assist you with return shipping. Please contact us before you send back any item. Have your receipt ready when you call, or include your order number when you e-mail us. This will save you time and money in the long run. Also, we understand things happen, so we are more than happy to help you with your returns.
- Returns and refunds may only be processed for items purchased from CourtesyParts.com, Courtesy Nissan of Texas.
- Requests for returns must be made within 10 days of receipt of your order.
- There is a 15% restocking charge on all returned parts.
- Returned merchandise must be in original new condition and unopened.
- All returns must be in original Nissan labeled shipping packaging including all associated accessories, paperwork, etc.
- A note indicating the reason for refund with your order or invoice number must be included.
The following items may not be returned for a refund:
- Special Order parts. Products that require longer wait time than usual to be ordered cannot be returned.
- CDs, DVDs (any digital media) and publications or time-sensitive products.
- Electrical components. Due to the nature of certain parts, electrical parts (ie. lights, relays, switches) may not be returned for a refund.
If the reason for return is determined to be our mistake, mishandling or otherwise deemed our responsibility after contacting a customer service representative, a refund in full for the part or parts involved will be issued and return shipping will also be covered.
If you are approved for a return:
Include a note with your order or invoice number and indicate the reason for your return. Include the packing slip with your return, and wrap the package securely. Attach the return label from the front of your packing slip and ship to the address on the label. To be eligible for any refund, returns must be in original Nissan labeled shipping packaging including all associated accessories, paperwork, etc
For your protection, it is recommended that you use UPS or Insured Parcel Post for shipment.
Ship Returns To:
1777 N. Central Expy Richardson (Dallas), Texas 75080 USA
If you have any questions or problems with your order, return, or need to be issued a return calltag, please contact us:
Telephone: at 1.800.527.1909 or (972) 644-3942
Fax: (972) 234-4924